Aunty Kathy's FAQS

LOGIN PROBLEMS?
Email me here or request a new password from:
If you joined via CCbill you can call them
Toll Free 1-888-596-9279

If your active password does not work try rebooting your computer to clear the cache

Cancelling your subscription or password problems

CCbill customers can cancel your subscription or get your password changed

Contact Tech Support:
If you have any other questions, concerns, etc
Email me here
If you do not hear back from me you may be blocking my email or have a problem with your email. Please try using another email address

Kathy's subscription automatically renews each month. When you make your purchase using Netbilling the charge will appear on your credit card statement as Rosedale Entertainment.

Frequently Asked Questions...

How Secure is it to pay by credit card?

You can be assured that all your purchases are secure and protected by the strongest, state of the art encryption. I make sure all transactions are safe and discreet.

How do I cancel my subscription?

Please see above to cancel your subscription.

When you do cancel your subscription, your username and password will be removed from the system 30 days from the date of your last charge. I give you the full benefit of your subscription, no matter when you cancel.

Do I get a refund if I cancel before 30 days?

If you cancel before 30 days, you are not entitled to a refund.
I do not refund the unused difference because I we give you the full 30 days of access for your subscription price.

How often am I charged?

Your account will be charged every thirty days from the day of  the month you originally subscribed. If you tell us you want to cancel before that time, we will not renew your account in 30 days. Instead your account will expire on that date.

I signed up but didn't receive a confirmation e mail.
What happened?

The e-mail address you gave is either invalid or incorrect.

My password is not working. What happened?

Here are some possibilities:

1. Your credit card was declined the last time I entered it.
2. Your credit card expired last month so I could not enter your card this month.
3. I canceled your account due to unauthorized use
4. You changed your address and didn't let me know.

I don't want my wife to know about my membership Aunty Kathy's. Will I be on a mailing list?

I never send anything to my members in the mail, nor do I sell membership lists to any companies. My site depends on complete discretion.

You will from time to time receive an e-mail from me confirming transaction receipts. If this is a problem, I suggest you set up an anonymous account at hotmail. Its easy and discrete and free.

How much information do I really have to give?

The basic information I need for credit card verification is:

1. Your name as it appears on your card.
2. Your correct billing address (This is very important)
3. The correct expiry date of your card,
4. Your e-mail address

Remember this is held in strict confidence and never never given to anyone else.

How often is Aunty Kathy's updated?

I update my site regularly. There will always be something new and different to look at. Suffice to say many times a month because I do care for my members.

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